Offre d’emploi : Bilingual technical Support Agents (FR/EN)- Inbound Calls – Rabat – Cnexia

Job title: Bilingual technical Support Agents (FR/EN)- Inbound Calls – Rabat

Entreprise: Cnexia

Description: The main responsibility of the Technical Support Agent is to give the customer all the support necessary to solve problems related to their Internet access, TV services. You will act as the first support to the client and makes sure to offer a privileged gateway to it in terms of customer service. Act as technical support for users (Internet and TV customers) by: · Analyzing any issues raised by the customer. · Performing service configurations according to the orders. · Updating clients files. · Diagnosing malfunctions. · Resolving simple and recurring incidents. · Working in close collaboration with our internal and external teams.
Profil Recherché · Diploma in network development, IT or a similar speciality · Good knowledge of the Internet and various software. · Experience working in a call center or customer service role (preference for people who have held past tech support roles). · Outstanding spoken and written English and French as required skills. · Collaborative spirit and thrive in working on a tech support floor. · Passionate about being an advocate for the customer and willing to go the extra mile.
Avantages sociaux et autres · An hourly rate paid training from the first month. · An open-ended contract and Social security. · A very enticing attendance bonus. · A Roofless performance bonus system. · Private free health care with a very competitive rate. · Free door to door transportation for shift ends. · Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).
Amplitude horaire 24H/24

Salaire :

Emplacement: Rabat

Date : Fri, 29 Mar 2024 23:09:50 GMT

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