Emploi

Offre d’emploi : Chef de projets franco-anglophone | Agadir (Maroc) –

Job title: Chef de projets franco-anglophone | Agadir (Maroc)

Entreprise:

Description: Entreprise :Nous sommes un leader mondial en matière de technologie et de services qui propulse les marques du futur. Nous aidons des marques connues – celles que vous utilisez quotidiennement – ??à améliorer leurs activités grâce à la technologie et à des solutions intégrées, dans plus de 70 pays. Dans tout ce que nous faisons, nous croyons qu’il faut agir correctement par et pour les gens : nos acteurs qui changent la donne, nos clients et leurs clients, notre communauté, notre planète. Découvrez la puissance de Concentrix.Poste :By joining Webhelp, you will be integrating a dynamic company where you can make a difference
and find real career development opportunities.
More than your past experience, your motivation and personality will make the difference!Join our team and show off your talent!Mission:As an Operations Manager in Webhelp, you have a key role and are responsibility to lead, coach and follow up team leadership within your assignment.You must align your work to the client’s requirements as well as global standards and internal procedures. Analysing and evaluating results to drive and deliver stable results whilst working effortlessly on improvements, are key elements of your everyday work.You are responsible for financial budgeting, operational performance and follow-up as well as Employee and Client Satisfaction. Your mission is to secure a thriving, profitable, and efficient place to work.
Reporting to the Head of Project, the Operations Manager will be responsible for :

  • Analyze production indicators to identify drivers of improvement
  • Follow the margins/efficiency and implementation of action plans
  • Analyze capability forecasts and ensure optimal utilization of production positions available
  • Ensure compliance with quality processes and standards
  • Monitoring turnover, absenteeism and supervisory rates on its activities and steering action plans required
  • Ensure the availability of the means of production (equipment, tools…)
  • Animate, motivate and retain teams
  • Relay the company’s strategy to its employees and communicate all the objectives of the project

Profil recherché :Skills and experience required

  • Academic Degree in Management or similar
  • Professional Experience of 3/5 years as Operations Manager acquired in the customer service sector
  • Proficiency in english and french is a must
  • Experience in budget management/P&L/Operating accounts
  • Strategic Vision
  • Excellent Leadership and communication Skills
  • Analysis and synthesis Skills
  • Decision Maker and goals/results oriented
  • COPC Implementation Lead Certificate and Six-sigma Certificate are a merit
  • Good knowledge of Word, Excel, PowerPoint

Benefits

  • Competitive salary
  • Multicultural environment & stable work

Adresse de notre siège : 43, Bd Ibn SinaTraits de personnalité souhaités :Respect des règles Extraversion Distance émotionnelle Rationalisme Besoin d’action Besoin d’objectivité Flexibilité Organisation

Salaire :

Emplacement: Agadir

Date : Sat, 18 May 2024 22:29:20 GMT

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